<h1 style="text-align: justify;"><span style="font-weight: 400;">Shipping Policy</span></h1>
<p style="text-align: justify;">Thank you for visiting and shopping at at@ninthavenue.com &nbsp;Following are the terms and conditions that constitute our Shipping Policy.</p>
<p style="text-align: justify;">Currently, we ship within Austria</p>
<p style="text-align: justify;"><span style="font-weight: 400;"><strong>Standard shipping cost for all orders is € 9.95</strong></span><strong><br /><br /></strong></p>
<p style="text-align: justify;">While we use reasonable efforts to satisfy the shipping and delivery dates provided to you, we shall not be liable for any delays in shipments.</p>
<p style="text-align: justify;"><strong>Order changes</strong></p>
<p style="text-align: justify;">Once your order has been confirmed, it can't be modified. If you wish to cancel or return a product, you can visit the Return & Refund page and follow the procedure mentioned there.</p>
<p style="text-align: justify;"><strong>Item not received</strong></p>
<p style="text-align: justify;">If you have successfully placed an order and haven't received it, but the tracking status shows it to be delivered, then you may contact the carrier to find out the status of your order, since as once the item is shipped, we don't have control over it.</p>
<p style="text-align: justify;">If the problems persist kindly write us at info@ninelife.it and we'll try our best to help and resolve the issue at our earliest.</p>
<p style="text-align: justify;">Sometimes due to technical issues tracking information won't be available. In such cases, if you are unable to locate your order, contact us at at@ninthavenue.com and we will assist you to resolve the issues at our earliest. You can visit the Return & Refund page to understand the procedure in case of orders that are declared lost or damaged.</p>
<p style="text-align: justify;"><strong>Shipment confirmation & Order tracking</strong></p>
<p style="text-align: justify;">You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.</p>
<p style="text-align: justify;"><strong>Contact Us:</strong></p>
<p style="text-align: justify;"><strong>Phone</strong><span style="font-weight: 400;">: 800500559<br /></span></p>
<p style="text-align: justify;"><strong>Email</strong><span style="font-weight: 400;">: at@ninthavenue.com</span></p>
<p style="text-align: justify;"><strong>"NinthAvenue" Handelnine Global LLC</strong></p>

Delivery Timeline Delivery Timelines vary for different products and delivery locations. Most orders are fulfilled within 7-25 days and a more specific estimate is displayed next to the details of every product on the website. Customers are advised to check delivery estimates before adding the product to the cart. Ship

Shipping and Delivery Policy

Shipping and Delivery

When you visit most brick and mortar electronics stores, you will likely find the latest and greatest flashy tech, but you will not find the parts, accessories, and compatible items you need for the electronics you already own. Other electronics retailers focus too heavily on what’s hottest right now, leaving former cu

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<h2>Contact us</h2>
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<p class="callhead">Call us: 800500559</p>
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<h2 class="callhead">Email</h2>
<p class="callhead">Handelnine Global
Paxlaan 10
Unit 191
2131 PZ, Hoofddorp 
Netherlands&nbsp;</p>
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<h2>Our Office Addresses</h2>
<p class="bold-text">NinthAvenue<br />Handelnine Global<br />16192, Coastal Highway<br />Lewes, DE 19958, USA</p>
<p class="bold-text">F-135/136, Kailas Vaibhav<br />Hiranandani Park Site<br />Vikhroli (W), Mumbai, MH, IN</p>
<h2>Mailing Address</h2>
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<p data-pm-slice="1 1 []">Handelnine Global<br />at@ninthavenue.com&nbsp;</p>
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<h1 class="page-title" style="text-align: justify;">Payments Policy</h1>
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<h2 style="text-align: justify;">PAYMENT OPTIONS AND SECURITY</h2>
<p style="text-align: justify;">We accept payments through the website using popular payment methods like credit cards (Visa, Mastercard, American Express, Discover), debit cards, prepaid cards, electronic bank transfers from most banks, digital wallets like Apple Pay, Google Pay, PayPal, and even Buy Now, Pay Later in certain countries. Depending on your location, you might also see additional local payment methods. All our payments are securely processed and the site is compliant with all applicable practices for the same, including SSL certificates.</p>
<h2 style="text-align: justify;">TROUBLESHOOTING PAYMENT ISSUES</h2>
<p style="text-align: justify;">In case of any issues related to payments, you can contact us via email at <strong>at@ninthavenue.com</strong></p>
<p style="text-align: justify;">Some commonly occurring issues are mentioned below:</p>
<p style="text-align: justify;"><strong>Payment Deducted but Order Confirmation Not Received:</strong> This happens if the network connection experiences a reset or the customer mistakenly hits Back or Refresh immediately after validating the payment. In this scenario, the paymentmight go through but the order details are not captured in our system. Resolving this is very simple. You can send us an email mentioning the amount paid, the time of payment, and the link to the product that you intended to purchase. Our team will manually generate the order and share the confirmation with you.</p>
<p style="text-align: justify;"><strong>Charged More Than Once for the Same Order: </strong>Such issues usually get resolved automatically within 48 to 72 hours of the payment. In case that does not happen, you can send us an email mentioning the details of multiple transactions and we will work with the payment partner to rightfully refund the excess amount back to you. All refunds shall be credited only to the credit cards, debit cards, prepaid cards, digital wallets, even Buy Now, Pay Later account, or the bank account, as the case may be, from which the payment was originally received.</p>
<p style="text-align: justify;"><strong>Unable to Make Payment due to Some Error:</strong> This is extremely unlikely but in case you are unable to make a payment on the website, we request you to&nbsp; send us an email with a screenshot of the error message so that our team can investigate the issue and help you resolve it. You can also try an alternative payment method in such cases because it is possible that certain payment methods might be experiencing temporary outages or might not be supported.</p>
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Payments

Payments policy

OVERVIEW This website is operated by Handelnine Global Limited. Throughout the site, the terms “we”, “us” and “our” refer to Handelnine Global Limited. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, condition

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<h1 class="page-title" style="text-align: justify;">Refund & Returns Policy</h1>
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<h2 style="text-align: justify;"><strong>Return policy on customer remorse</strong></h2>
<p style="text-align: justify;"><span style="font-weight: 400;">In the case you change your mind, all items that you have ordered can be returned within 14 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at <strong>at@ninthavenue.com</strong></span></p>
<p style="text-align: justify;"><span style="font-weight: 400;">We only accept returns for customer remorse on the following conditions:</span></p>
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<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">For items with a manufacturer seal, the manufacturer seal must be unopened</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The item must be in its original packaging with all original accessories</span></li>
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<p style="text-align: justify;"><span style="font-weight: 400;">To return the product, you must contact us first. </span><strong>Don&rsquo;t send items back without contacting us first</strong><span style="font-weight: 400;">. If you change your mind after receiving the product, then you must send the product back to us, in the condition mentioned above, and as per the instructions provided by us at your own cost and risk. The shipping charges in such cases are to be borne by you. </span></p>
<p style="text-align: justify;"><span style="font-weight: 400;">In case, you change your mind, after we have already processed the product for delivery, then you must not unpack the order when they are received by you and you must send the order back to us, as per the instructions at your own cost and risk.</span></p>
<p style="text-align: justify;">Returns must be shipped within 7 days of receiving the instructions and you must immediately share the Return courier tracking ID/AWB number/consignment number with us so that we can monitor the transit of the Return to us.</p>
<h2 style="text-align: justify;"><strong>Return policy on damaged, wrong, or dysfunctional products</strong></h2>
<p style="text-align: justify;"><span style="font-weight: 400;">If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at <strong>at@ninthavenue.com</strong>.</span></p>
<p style="text-align: justify;"><span style="font-weight: 400;">In the aforementioned case, you will have 30 days to return the items by shipping these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 14 days of receiving the order.</span></p>
<h2 style="text-align: justify;"><strong>Restocking Fee</strong></h2>
<p style="text-align: justify;"><span style="font-weight: 400;">There is no restocking fee for returned orders.</span></p>
<h2 style="text-align: justify;"><strong>Returning an order</strong></h2>
<p style="text-align: justify;"><span style="font-weight: 400;">Contact us via email at <strong>at@ninthavenue.com</strong>, and state the reason for your return.</span></p>
<p style="text-align: justify;"><strong>Packing instructions:</strong></p>
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<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Securely pack the items in a box.</span></li>
<li style="font-weight: 400;" aria-level="1">Use the address to ship as provided in the instructions you receive from us.</li>
<li style="font-weight: 400;" aria-level="1">Ship the package from the nearest post office or shipping company of your choice.</li>
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<h2 style="text-align: justify;"><strong>Canceling an order</strong></h2>
<p style="text-align: justify;"><span style="font-weight: 400;">You have 24 hours before the item(s) have been processed for delivery to cancel your order.</span></p>
<p style="text-align: justify;"><span style="font-weight: 400;">In case your order has already been processed for delivery, kindly follow the return policies stated above that corresponds to your reason for return.&nbsp;</span></p>
<h2 style="text-align: justify;"><strong>Lost shipments</strong></h2>
<p style="text-align: justify;"><span style="font-weight: 400;">If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at <strong>at@ninthavenue.com </strong>and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.</span></p>
<h2 style="text-align: justify;"><strong>Refund process</strong></h2>
<p style="text-align: justify;">The refund will be initiated once your product is received back at our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process.</p>
<p style="text-align: justify;">All refunds shall be credited only to the credit cards, debit cards, prepaid cards, digital wallets, even Buy Now, Pay Later account, or the bank account, as the case may be, from which the payment was originally received, unless you agree to receive a voucher.</p>
<p style="text-align: justify;">We may make a deduction from your refund for any loss in the value of the products returned if the loss is the result of unnecessary handling by you (for example using or wearing the product prior to return).&nbsp;</p>
<h2 style="text-align: justify;"><strong>Your Rights</strong></h2>
<p style="text-align: justify;">Notwithstanding the foregoing, nothing in this policy is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.</p>
<p style="text-align: justify;">You have certain rights as a consumer including legal rights relating to faulty and/or misdescribed goods and you are requested to acquaint yourself with the same.</p>
<p style="text-align: justify;"><strong>Contact Us:</strong></p>
<p style="text-align: justify;"><strong>Phone</strong><span style="font-weight: 400;">: <strong>800500559</strong></span></p>
<p style="text-align: justify;"><strong>Email</strong><span style="font-weight: 400;">: <strong>at@ninthavenue.com</strong></span></p>
<p style="text-align: justify;"><strong>"NinthAvenue" by Handelnine Global LLC</strong></p>
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Return or exchange requests can be made within 10 days of the delivery date. To return or exchange any items, please email us at info@directnine.eu, clearly mentioning your order number and our customer support team will guide you on the process. To be eligible for return, products must be in the exact condition you re